Refund policy

Returns & Refund Policy - Burton Kimball

60-Day Satisfaction Guarantee

We offer a 60-day return and refund policy. If you are not satisfied with your purchase, contact us within 60 days of delivery.

In most cases, we do not require customers to return the product and will simply issue a refund.

1. Return window: within 60 days of delivery.

2. How to initiate return: Email us at admin@burtonkimball.com

3. Refund method: Original payment method

    

If you're not satisfied with your purchase, we'll make it right. We stand behind our product and want you to feel confident trying it.

To request a refund, contact us at admin@burtonkimball.com within 60 days of your order date. Include your order number and a brief description of your experience and we'll take care of you from there.

A few simple guidelines: We ask that you give the product a fair try before requesting a refund, as results from skincare are cumulative and take time. Refund requests made after 60 days from the order date cannot be honored.

We're a small business and we appreciate your support. If something isn't working for you, reach out — we'd rather solve the problem than lose a customer.